RETURNS & EXCHANGES
Thank you for your purchase! Jeff Katz is offering his rare photographs of Prince for music aficionados and art collectors to enjoy. This fine art honors and celebrates the historic and creative collaboration of Prince and Jeff.
Customer service is essential. Each print and frame are custom-made-to-order, with every step overseen by Jeff Katz. This is a lengthy, precise, and careful process. We want customers to have full satisfaction with a photograph purchased on our website. If for any reason, you are not totally satisfied with your purchase we will gladly exchange your photograph for one of equal value, You can also apply the price to one of higher value and pay the difference. This is offered once on the original purchase. A minimal 10-15% return fee (based on size) of the original price, will be charged to cover some of the new costs for printing, framing, and preparing the shipment. The photograph must have a return shipping date within 4 days of delivery, and be in the same excellent condition as when it was sent. All shipping and handling charges are incurred by the customer. If the purchase is a gift and there are special circumstances, please reach out to us for assistance. There are no cash or credit refunds.
*The exception to this exchange offer are image numbers 001, 002, and 119. The “Parade” front and back cover, and ”Sign Of The Times” cover. Please contact us for details.
Once an order is placed, our costs immediately begin on your custom and Limited Edition photograph. Any payment cancellation must be made within 24 hours of purchase, a small 3% credit card processing fee will be charged. There are no cash or credit refunds after that time.
Each photograph must be registered at Tagsmart to be considered authentic. A certificate for returned art will be immediately voided.
Please read our many reviews on the Reactions page. Our art buyers have been thrilled with their photographs, we have never had a photograph returned. Creating these rare photographs has been extremely rewarding for all of us working to deliver to you Jeff Katz‘s legendary fine art.
Please contact us immediately with any questions or order issues. We are here to help you!